Downtown Resources

This section is a work in progress! New to Downtown? Have questions about life Downtown? Find your answers below or reach out to communications@atlantadna.org.

  • General contacts, services, & resources:

    • 911: Atlanta Police Department partners have encouraged residents to call 911 with any issues. If something needs to be urgently reported outside 311 business hours (M - F, 7am - 7pm), residents are encouraged to call 911.

    • Shelter/Food Services: Atlanta Downtown Improvement District’s Community Resource Card includes many helpful phone numbers // View/Download here

    • Public Safety Contacts: The ADID Community Resource Card (linked above) also includes many public safety contacts // View/Download here

    • 311 / City of Atlanta “Customer Service”: Learn more about how to contact City of Atlanta’s 311 here (City of Atlanta website) or here (311 website). 311 can be contacted by phone and/or social media!

    • MARTA: If you need to report something to MARTA, you can find contact info on their helpful numbers page or you can upload information in the See & Say 2.0 app.

  • Events in Downtown:

    • Event calendars: We have links to various calendars with Downtown/nearby events here!

  • Helpful for life Downtown:

    • New to Atlanta?: See City of Atlanta’s resources for new residents here.

    • Transit planning with MARTA: On MARTA’s website you can learn about a particular station or plan a trip or see service updates (top bar of website).

    • Voting: check your voter registration and polling place here.

  • Tips and tricks!

    • Put essential phone numbers into your phone as contacts for easy access! Many residents input the ADID Ambassador phone number (404-215-9600), ADID Ambassador text number (404-732-4200), and the MARTA police emergency number (404-848-4911).

Frequently Occurring Issues:

  • I’m out for a walk and see something broken, dangerous, or in need of repair.

    • Contact 311 to report the issue via phone or social media.

    • If this observation is dangerous and/or occurs outside 311 business hours (M-F, 7am - 7pm), call 911 to report the issue.

    • Be prepared to follow up to ensure the issue is addressed!

  • I’m riding MARTA and see something I want to report.

    • The MARTA See & Say App can receive reports about all issues (including needed repairs or trash as well as public safety threats).

    • If you’re observing an emergency, call the MARTA Police’s emergency number (404-848-4911).

When to call Downtown resources:

  • Atlanta Downtown Improvement District Ambassadors // Operating hours are M - Sat, 7am - 12pm. Contact an ADID Ambassador if you need:

    • An escort

  • 311 // Operating hours are M - F, 7am - 7pm. ATL311.com is meant to be the City of Atlanta’s one-stop-shop for all “customer service” offerings. The website includes information about events/permitting, garbage/recycling, utilities, and reporting issues. Downtown residents are often contacting 311 to report:

    • Broken sidewalks or obstructions to sidewalks

    • Street lights that are out

    • Graffiti / code enforcement issues

  • Atlanta Police Department + 911 // Operating 24/7.